Reinstalling Updates

If you're getting random freezing, or modules that just don't respond to you, you may have a bad update. Reinstalling updates is a quick and easy way to resolve those issues.

Document 4410  ¦  Last updated:  12/29/2016 KMG

In rare instances, some computers don't complete the installation for an update.  This causes some system files are mismatched, and you wind up with program errors, lock ups, or a module that just doesn't do anything when you try to launch it.

The most common solution is to reinstall the update.  Click a panel below to view the instructions corresponding to the software you use.


TOTAL instructions

Make sure you've closed TOTAL completely before re-installing updates.  We also recommend rebooting, since faulty update installations are often caused by something stuck in your computer's memory.  If you are on a network, make sure all users have closed TOTAL completely.  You may even want to shut down the rest of the workstations just to be sure.

  1. On your keyboard, press Windows Key + R.

  2. In the Open: field, type %tsa6% and click OK to open the Tech Support Assistant.

  3. In the Tech Support Assistant window, select the Updates tab.

  4. In the list of Installed Updates on the left, select the most recent update and click Re-install.  Since you can go back and reinstall updates from any point in the past, you might even play it safe and go back an extra update or two.

  5. In the screen that appears, select Re-download updates from the selected update and click OK to continue.

  6. On the Run Update Wizard screen, click OK.  The Tech Support Assistant window closes automatically.
    If you receive an error message stating that certain files couldn't be updated because they were in use, restart your computer and try reinstalling updates again.  Click here to return to step 1.
  7. Once the updates have been successfully downloaded, click Close to install the updates and follow any instructions that appear on screen.

WinTOTAL instructions

Make sure you have closed WinTOTAL completely before re‑installing updates.  We also recommend rebooting, since faulty update installations are often caused by something stuck in your computer's memory.  If you are on a network, make sure all users have closed WinTOTAL completely.  You may even want to shut down the rest of the workstations just to be sure.

  1. On your keyboard, press Windows Key + R.

  2. In the Open: field, type tsa and click OK to open the Tech Support Assistant.

  3. On the Tech Support Assistant window, select Analyze System and click Next.
  4. Under the Update History heading, double‑click the most recent update.  Since you can go back and reinstall updates from any point in the past, you might even play it safe and go back an extra update or two.

  5. On the Re‑install Updates screen, select Re-download one or more updates and click OK to continue.

  6. On the Run Update Wizard screen, click OK.  The Tech Support Assistant window will close automatically.
    If you receive an error message stating that certain files couldn't be updated because they were in use, restart your computer and try reinstalling updates again.  Click here to return to step 1.
  7. Once the updates have been successfully downloaded, click Close to install the updates and follow any instructions that appear on screen.

TOTAL Connect instructions

If you need to reinstall updates for TOTAL Connect, follow the instructions below.  Make sure that you've closed both TOTAL Connect and TOTAL/WinTOTAL completely.

  1. To begin, press Windows Key + R on your keyboard to open the Run dialog box.

  2. Now, copy and paste the following line of text into the Open: field and click OK:

    "%md%\bin\alamode.icu.exe" 5 /reinstall=23 /redownload=23

  3. After clicking OK, TOTAL Connect's SafeStart will launch and proceed to redownload and reinstall the most recent TOTAL Connect update.
    If you receive an error message stating that certain files couldn't be updated because they were in use, restart your computer and try reinstalling updates again.  Click here to return to step 1.

That's it!  After SafeStart finishes, simply relaunch TOTAL Connect and continue working as you usually do.

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