Importing public records data in TOTAL FAQ
This document answers some of the most frequently asked questions regarding importing public records data in TOTAL.
Document 3200 | Last updated: 04/07/2021 SPB
How do I sign up for this?
First, make sure your TOTAL user is linked with your a la mode account. Then, click Yes on the pop‑up that appears when you start a new report in TOTAL.
How do I enable this feature after I've already dismissed the pop‑up?
Click Tools on the upper left, click Configure Settings, and select Report Transfer from the list of categories on the left. Then, check the box next to Enable tax records data for new reports below the Subject Data heading.
Where does this data come from?
The data is pulled from Tax Assessor Records.
What does this feature do?
This feature allows you to view Public Records data and import the data straight into your report. No more searching or manually typing in data.
Do I have to use all the fields?
No. Simply uncheck the fields you don't want to include from the data preview screen before importing the data into your report.
Can I overwrite it once it's in my report?
Yes. You're able to edit any of the Public Records data populated in your report.
How do I disable this?
To disable this feature, click Tools on the upper left, click Configure Settings, and select Report Transfer from the list of categories on the left. Then, uncheck the box next to Enable tax records data for new reports below the Subject Data heading.
How do I remove the blue banner that asks for feedback about Public Records?
Since Public Records access is available to everyone for free for a limited time, we want to make sure everyone has a chance to try it and provide feedback. The prompt will be removed at the end of the free trial.
What do I do if the imported data doesn't match what I see on my county Tax Assessor website, or the address isn't found?
If the data doesn’t match, click the Public Records feedback button on the bottom‑left corner of your screen in TOTAL, and fill out the survey. We're continually refining the data imported into your report, so the more info you can provide, the better. You can also upload screenshots with your survey responses to show us the data discrepancies.
How long is it free?
We want to make sure everyone can use it, while at the same time improving the data based on the survey feedback. We will let you know in advance before we start charging for it.
Will I be automatically charged after it's no longer free?
No. We'll notify you when the free period ends, and you won't be charged for anything.