An unexpected error occurs when delivering a report through CoreLogic Valuation Solutions
This document explains how to restore missing files to TOTAL Connect when they're removed during delivery through CoreLogic Valuation Solutions (CLVS).
Document 2041 | Last updated: 05/15/2017 KMG
In rare instances, delivering a report through CoreLogic Valuation Solutions (CLVS) results in an unexpected error. This is caused by a file being removed by malware, which interferes with the plugin's ability to deliver your report.
We've done everything we can to communicate the problem to CoreLogic, but until a solution is reached, you'll need to resolve the malware issue and restore the file that was removed. Currently, the only consistent workaround is to download the Malwarebytes Anti‑Rootkit software and run a scan to remove the malware, allowing you to replace the missing file.
If you see the alamode.Mercury.DeliveryPlugin.VSSBrowser file, you're not experiencing the issue described in this document. Give our support team a call at 1‑800‑ALAMODE for further assistance.
If Malwarebytes fails to find any root-kit instances try using Norton Power Eraser. Click here for download and run instructions.
To replace the files that were removed by the malware, simply run your VSS pre‑delivery check again. The necessary files will be replaced when the pre‑check is initiated.
That's it! If your issue persists after following these steps, please call our support team for additional assistance at 1‑800‑ALAMODE.