An unexpected error occurs when creating an .ENV file

This document explains how to reinstate the missing envupd.exe file when it is removed during delivery.

Document 2038  ¦  Last updated:  03/27/2017 JH9

In rare instances, creating an .ENV file for report delivery results in an unexpected error.  This is caused by a file being removed by malware, which interferes with the AI Ready plugin's ability to convert your report to the .ENV format.

We've done everything we can to communicate the problem to FNC, but until a solution is reached, you'll need to resolve the malware issue and restore the file that was removed.  Currently, the only consistent workaround is to download the Malwarebytes Anti‑Rootkit software and run a scan to remove the malware, allowing you to replace the missing file.

Part 1:  Remove the FNC folder

  1. Close out of any programs you currently have open.
  2. On your keyboard, press Windows key + R.

  3. In the Open: field, copy and paste or type the following and click OKC:\programdata\alamode\mercury\packages\support\fnc

  4. Now, in the window that appears, verify that the envupd.exe file is missing.

    If you see an envupd file, you're not experiencing the issue described in this document.  Give our support team a call at 1‑800‑ALAMODE for further assistance.
  5. Go up a folder by clicking the up arrow, or click the support folder in the address bar.

  6. Right‑click on the FNC folder, and then select Delete.

Part 2:  Download and run the Malwarebytes Anti‑Rootkit software

  1. Click here to download the Malwarebytes Anti‑Rootkit software.
  2. Once the download is complete, open the file and select Run, or simply click Run from your Internet browser.
  3. Click OK to extract the program, and then click Next.

  4. Click the Update button before running a scan on your system.  This ensures that the most recent definitions are used to scan your computer.

  5. Now, click Scan to begin scanning your system.  In the list of results, scroll to the right and look for an item named Rootkit.Fileless.MTGen — there may be more than one entry listed.

  6. Click Cleanup to remove each instance.  Then, click Exit to close the program.
    If Malwarebytes fails to find any root-kit instances try using Norton Power Eraser.  Click here for download and run instructions.

Part 3:  Replace the missing files

To replace the files that were removed by the malware:

  1. Press Windows Key + R to open the Run dialog box.

  2. In the Open: field, type "%md%\Utils\Setup\MDSuppApps105.exe" and click OK.

  3. In the InstallShield Wizard click Next to continue.

  4. Select Repair, click Next, Install and Finish.

That's it!  Now, simply go through the process of creating your .ENV file again.

If your issue persists after following these steps, please call our support team for additional assistance at 1‑800‑ALAMODE.

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