An unexpected error occurs when creating an .ENV file
This document explains how to reinstate a missing envupd.exe file when it is removed by a virus during delivery.
Document 2038 ¦ Last updated: 01/23/2018 RR2
In some instances, creating an ENV file for report delivery results in an unexpected error. This is caused by malware (malicious software) on your computer. The malware removes a file without your consent, which then interferes with the AI Ready plugin's ability to convert your report to the ENV format.
We've done everything we can to communicate the problem to FNC, but until a solution is reached, you'll need to resolve the malware issue with the assistance of a local technician.
If you already removed malware from your PC, skip to Part 3.
Our support team cannot assist with removing malware or viruses from your machine. We provide the steps below as a courtesy to our customers. If you don't feel comfortable following this document on your own, please consult a local technician.
If you see an envupd file, you're not experiencing the issue described in this document. Give our support team a call at 1‑800‑ALAMODE for further assistance.
If Malwarebytes fails to find any root-kit instances try using Norton Power Eraser. Click here for download and run instructions.
If possible, perform this step with a local technician present to ensure that the file remains in place. If your file disappears again, you still need to remove malware from your machine.
To replace the files that were removed by the malware:
That's it! Now, simply go through the process of creating your ENV file again.
If your issue persists after following this document, your next step is to seek out a local technician — preferably one that specializes in malware removal. Once all malware has been removed from your PC, repeat Part 3 above to replace the missing file.