Closing TOTAL while TOTAL Sketch is open prevents the sketch from saving.
For now, this is just a temporary "workaround." We're working on an update to the software that will solve this problem entirely. Until then, these instructions will help.
Last updated: 10/25/2013 MJY
Closing TOTAL while TOTAL Sketch is open prevents the sketch from saving and transferring to your report.
To avoid the possibility of losing a sketch, save your work and close out of TOTAL Sketch before closing TOTAL. If you closed TOTAL prior to saving and closing out of TOTAL Sketch, follow the instructions below to manually add the sketch back into your report:
If you have Windows 7 or 8, the file path is shortened in the address bar. Click to the right of the last folder listed in the address bar to display the full file path.
Complete the form below and click Submit to receive a notification when this issue is resolved in an update.