What to do if your CertMail account password has been compromised

This document outlines the steps you should take if your CertMail account password has been compromised.

Document 1020  |  Last updated:  02/15/2017 ACN

We have noticed some unusual activity originating from your CertMail account, so we've deactivated your current CertMail password to protect your e‑mail.

While we have already disabled your current password for you, you need to change or reset your password so you can access your e‑mail once again.  Click here to access a la mode's password reset page.  This automatically generates a new, strong password for you.  To change your password without resetting it, click here.

One thing to keep in mind is that your current password is now considered "dirty."  That means that you should not, under any circumstances, reuse that password or passwords like it.

Now that you've changed your password, there are a few more steps you need to take:

  • The first step is to run a virus scan on any machine that you use to access your e‑mail or a la mode account.  While this process varies based on what anti‑virus software you have, you'll generally want to run a "full" or "extensive" scan instead of a simple "quick" scan.
  • After the anti‑virus scan is completed, you need to update your software to include your new password.  Click here for instructions on updating your e‑mail password in various different e‑mail programs.  Click here if you need to update WinTOTAL's net.X password as well.

To avoid this in the future, here are some tips for keeping a secure password:

  • Always use a unique password for every service:  By using different passwords for each service, the risk of someone gaining access to all of your accounts is minimized.  For example, if someone hacks a game site you visit they won’t also have access to your e‑mail (or any other logins associated with your e‑mail address).
  • Change your passwords often:  Don't be afraid to change your passwords on a semi‑regular basis.  If you use your e‑mail a lot at public places, such as public Wi‑Fi hotspots, then you need to change it frequently, as you are using it in locations where it can be easily compromised.
  • Don't share your password:  Your friends or coworkers don't need to know your password and no legitimate company is ever going to ask for your password.  If you're ever asked to share your password, your default answer should always be "No."

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