Pointing an existing domain name to your Inspector XSite

This document explains how to point an existing external domain name to your Inspector XSite.

Document 1008  |  Last updated:  01/11/18 RR2

This document is meant for Inspector XSite customers.  If you have an Appraiser XSite, click here for steps to point an existing domain to your Appraiser XSite.

We have two ways for you to have your XSite hosted on a domain you've purchased separately.  If you don't have email currently hosted on your domain, you can use our Advanced Setup.  Or, if you are already hosting e‑mail on your domain, use our Preferred Setup so that's it's not disrupted.

Before getting started, you'll need to retrieve your account login info for the domain control panel.  For most, this is the login for their registrar (i.e. GoDaddy, Network Solutions, Register.com. etc) but if you got your domain from a previous website provider, you may need to contact them for this information.

It can take up to a few days for the rest of the web to recognize you've changed your domain settings.  This is normal for any website and not under our control.

Additionally, pointing your domain to your XSite will not result in a la mode taking over your domain's management.  You'll still be responsible for renewing it separately with the company from whom you purchased it.

Due to the differences in all of the various registrar's systems, our support technicians are not able to assist you with this process.  If you have questions about where to enter the following information, please contact your registrar.

Advanced setup

1 — Email us

Send an email with the following information to domains@alamode.com:

  • Your customer number
  • Your domain name

2 — Change your Domain settings

The following instructions change your domain hosting to your XSite.  If you already have email configured on your domain, see the Preferred setup panel below.

Start by accessing your DNS configuration tools at your registrar's website.  You should have a Login ID and Password from when you first signed up with them. From there, change the settings on your domain to those listed below.

  Primary DNS Server: dns1.name‑services.com
  Secondary DNS Server: dns2.name‑services.com
  Additional DNS Servers:
(if your registrar lets you have have more than 2.)

It takes 24 to 48 hours for your name server changes to propagate throughout the Internet.  Once you start the transfer process in the XSites Wizard, our servers check every couple of hours to see if the change has been registered with the rest of the world.  Once the change is made, we'll send an e‑mail to the address listed in your customer account.

  • While changes propagate throughout the web, it's possible some site visitors will see a "parked" page generated by our registrar.  This is due to the potential visitor's ISP not yet recognizing that your website is now going to a different host.  Naturally, we can't control this, but it usually only lasts a day at most.
  • While the changes ripple through the Internet, it's also possible that e‑mail to your domain will be interrupted.  This is also a normal side effect of changing web hosts and is beyond our control.
  • You can still work on XSite content while waiting for your domain to transfer.  Simply log in using the information sent in your order confirmation.  If you didn't sign up for a new domain, you'll be prompted, but all you have to do is select the option that indicates you want to set up the domain later.

After 10 days, if we can't detect changes were made with your registrar, we'll send an e‑mail notifying you that the domain transfer was cancelled.  In the event the domain transfer is cancelled, make sure your registrar made the necessary changes and then re‑submit the domain.

Preferred setup

Start by accessing your DNS configuration tools at your registrar's website.  You should have a Login ID and Password from when you first signed up with them. From there, change the settings on your domain to those listed below.  If you're not comfortable doing this, contact your domain provider to make these changes for you.

@ Record  (also called an 'A' record)
If you're unsure what each Record indicates, click the links below for a detailed explanation from Google's KnowledgeBase.

Once complete, you must send an e‑mail to domains@alamode.com to notify us of your changes, so we can configure our servers to respond to requests for your domain.  Be sure to include your Customer Number and your domain name.

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