Managing Comments

If you've enabled comments in your blog configuration, your readers will be able to interact with you on your blog by posting their own personalized comments and at the same time, you gain their contact information when they do comment.  In many cases, these comments can benefit both your search engine exposure AND also act as a form of impromptu referral.  Ironically, even negative comments can work to your benefit when they're handled carefully and professionally.  But ultimately, YOU are in control of what comments are, and are not posted to your blog.  If you wish to suppress any potentially sensitive or damaging comments from appearing publicly on your blog, you can moderate them and approve them individually.  And as comments come in, you can also reply in the comments to your readers' questions and comments to stimulate an ongoing conversation through your blog.

 

Commenting on Posts

Once you post an "article" to your blog, your readers can comment on the post by following this simple process.

  1. While reading the posts on your blog page, click the Comments link below the post.
  2. Complete the contact information and then add any feedback in the Comment field.
  3. Click Submit.

Once submitted, this comment is either posted to your blog page immediately or - if you have Moderate Comments turned on in your blog configuration - it is placed in your Moderate list until you either approve or delete the comment.  Either way, an e‑mail is sent, notifying you of this new contact.

 

As the blog owner, you can respond to those comments yourself through your XSite administrator.  To do so:

  1. Hover over XSite in the top toolbar and click Blog in the toolbar that drops down.

  2. Click Previous Posts in the Blogging pane on the left.

  3. The number of comments submitted on each post is listed in the Comments column of the Previous Posts list.  Click this number to view those comments.
  4. Scroll down below any existing comments to display the Submit Comment field.
  5. Enter your comment here and click Submit.

 

Moderating Comments

If you have comment moderation turned on, any comment left on your blog page is first posted to the Moderate section of your Blogging tools page.  To review and approve or decline those comments:

  1. Hover over XSite in the top toolbar and click Blog in the toolbar that drops down.

  2. Click Moderate in the Blogging pane on the left.

  3. Scroll through the list of comments users have left.  For each one, click:

 

Managing Previous Comments

Once a comment has been approved, or if you have Moderate Comments turned off, you can still delete it - or ban that poster - at any time.

  1. Hover over XSite in the top toolbar and click Blog in the toolbar that drops down.

  2. Click Previous Posts in the Blogging pane on the left.

  3. The number of comments submitted on each post is listed in the Comments column of the Previous Posts list.  Click this number to view those comments.
  4. Scroll through the list of Comments to read them.
    1. To approve a comment - Click Approve beside it.
    2. To delete a comment - Click Delete beside it.
    3. To ban the commentor from posting future comments - Click Ban beside it.