With the number of different forms of malware rampant on the Internet these
days, it's common to have at least one, if not many, different variations of
security software installed on your computer. While these are intended to
protect your computer, they can also interrupt your work on Internet-based
applications if they are not configured to ignore the work you do within those
applications. While we in no way recommend uninstalling your security software
and exposing your computer to the Internet, we do recommend that you configure
it to ignore trusted Internet programs like your a la mode site.
If you're experiencing difficulties logging into your site, it's possible
that one or more of the following are interfering with your login attempts:
- One or more pop-up blockers - Pop up blockers are
programs that are intended to stop or suppress pop-up advertisements. In order
to do this effectively, they must assume that every pop-up you haven't marked
as safe is really a pop-up advertisement. While it is true that the most
common type of pop-up on the Internet is an advertisement, there are several
valid uses of the pop-up inside of various websites like your a la mode site.
Depending on your system, a pop-up blocker may be built into your web browser,
accompany a 3rd party toolbar like the Google toolbar, come packaged with
other 3rd party security software, or a combination of these. We recommend
that you add your a la mode site to the list of trusted sites in your pop-up
blocker.
- One or more firewall programs - Windows
XP and later versions now include a built-in firewall program, but it's common
to have another firewall program installed on your computer. If you're using a
router on your network it's also possible it has a built-in firewall. While
it's good practice to have at least one of these, it can become frustrating if
you have several working in tandem. Again, we recommend configuring your
security software if you're experiencing difficulties logging in.
- Other forms of system maintenance or anti-malware
software - There are a variety of other programs
that you can install on your computer to run routine maintenance or protect
yourself from various other types of malware. Whether a routine maintenance
program is deleting a file your site needs to access, like a cookie, or
another anti-malware program is falsely identifying your site as malware, you
may need to find and configure these other programs to ensure that they do not
interfere with your site.
For more detailed information on the login problems caused by security
software, along with steps to address the problem, review Tech Doc #7018 -
Handling XSite Login Problems.