We recommend going through this process on your own, of course, but here is a
short description of what your visitors see.
- They start by clicking the Loan Application link on your
site.
- In the screen that appears, they create an account if they do not already
have one and can specify whether they've already dealt with someone in your
office. All of the loan officers you have configured in your site's user
manager are listed in a drop-down menu, along with their photo. If this is a
new customer, they can choose the Not yet contacted office
option. If the client chooses a specific loan officer, the application is
automatically assigned to that officer in the Loan Apps
section of your site.
- Then, they choose whether they want to fill out the Full
or Quick loan application. Returning visitors can choose to
either finish an existing loan application, or create a fax cover sheet which
they can use to send you copies of supporting documents.
- Now, your client is ready to complete the online loan application. If
they're using the Quick form, the application is a simple,
short form. The Full form, on the other hand, steps
them through filling out a complete 1003 Uniform Residential Loan Application
including all of the steps you've required in your loan application setup.
- Now, they can continue to fill out the online form, clicking the
Back and Next buttons to move through the
sections. Our FlexApp adjusts to only ask relevant questions based on
their prior answers (i.e. skipping co-borrower items if none is
specified). If necessary, they can click Save at any
time to save their work, and return later to the complete the application.
After filling out the application, we explain DirectFax and give them the
opportunity to print a cover page for items to fax in. At this point,
you're also sent notification of their order, and they get a welcome message
that tells them how to log back on to add documents and view the status of
their application.