If you've forgotten your site's username or password, you can reset your
credentials through the login area of your site. To reset your login
credentials...
- In your browser, type your site’s URL, followed by “/admin”. For
example:
- In the login screen that appears, click the Forgot
Password? link.
- In the box that appears, you're prompted for your login e-mail address.
Enter it and click Continue.
- If you've set up a security question for your account -
Answer the security question you set up in your account and click
Continue. Your site automatically generates a new password
for your account. Write down the new password and return to your site to log
in again. Remember to visit your site's User Management area and update your
account with a more memorable password once you've successfully logged in.
- If you haven't set up a security question for your account
- To protect your account and the information stored in your site,
we must verify that you are the account holder before issuing you new login
credentials. You're prompted for either the last 4 digits of the credit card
you've used recently on your account or for the invoice number of a recent
purchase with a la mode. Enter either into the boxes provided and click
Continue. You're prompted for a new login password and a
security question for you to answer as verification of your identity in the
future. Fill out your desired login credentials and click
Continue to update your account with your new username and
password.
Once your password has been updated, return to the admin login area for your
site and log in with your new credentials.