Before you do anything else, you must select a lender administrator for your organization. This individual will be responsible for registering with both Fannie Mae and Freddie Mac (if applicable) along with setting up the business units and individual users for your organization within the UCDP. If you sell to both Fannie Mae and Freddie Mac, the same person must complete the registration for both GSEs, even though the registration processes are completely separate.
When you've chosen your lender admin, you're ready to start the registration process. It doesn't matter which GSE you register with first unless you only intend to sell to one of them.
If you have problems with any parts of the UCDP registration process, it's best to correspond directly with the GSEs, since we have no access to the "back end" of their systems. You can contact the UCDP Support Center at 1-800-917-9291.
As always, we want to provide the best possible support for you, so if you've hit a brick wall in part of the process, feel free to call Client Relations at 1-888-794-0455 and we'll do everything we can to help.