Refunds & Chargebacks |
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In some cases you may need to issue a refund to one of your clients or account for a chargeback that your client completed. While refunds allow you to actually deposit money back into your clients' account, chargebacks simply log that your client coordinated a return of funds with your merchant account provider behind the Appraiser XSite credit card processing system. What this difference means to you is that the process of issuing refunds is exactly the same process as charging a card (except in reverse). Chargebacks have no processes to complete after you log them as they are simply an update to your XSite accounting logs.
Issuing Refunds |
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To issue a refund to your client...
- From your credit card processing tools, click Transactions in the Billing pane on the left.
- Find the transaction to which you need to apply a refund and click the
credit card icon
to the left of it.
- When the transaction details appear, type a refund amount into the Amount field or simply leave it as is to refund the entire amount.
- As necessary, check the e-mail invoice box to automatically notify the client of the refund once it's processed.
- Click Process to securely issue the refund.
- Once the transaction processes, a confirmation appears. Click Invoice to print out a copy of the invoice or click Close to close the window.
Logging Chargebacks |
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To log a client chargeback...
- From your credit card processing tools, click Transactions in the Billing pane on the left.
- Find the transaction to which you need to apply a chargeback and click the
credit card icon to the left of it.
- When the transaction details appear, type a chargeback amount into the Amount field or simply leave it as is to chargeback the entire amount.
- Click Process to securely issue the refund.
- Once the transaction processes, a confirmation appears. Click Invoice to print out a copy of the invoice or click Close to close the window.
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