Get Help |
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WinTOTAL includes a wide variety of resources you can use to familiarize yourself with the forms, features, and functions it provides. Whether you learn by reading, seeing, hearing, or doing, WinTOTAL has a solutions that can assist you in maximizing the efficiency of your business. To access a full list of help tools, including a fully searchable knowledgebase, click Help in the Appraisal Desktop.
Here’s a brief description of the tools you can expect to find in WinTOTAL’s Help PowerView
- Searchable Knowledgebase – Just type in a search phrase and click Search to use our Google-powered searchable knowledgebase.
- Webinars & Training Videos – Sometimes the easiest way to learn a product is to see it in action. Visit our training page through this link to review a full list of live training sessions and pre-recorded educational videos.
- WinTOTAL Tutorial – A walkthrough of WinTOTAL that help should help you complete the most common tasks in WinTOTAL.
- WinTOTAL Help – The complete searchable reference guide for WinTOTAL.
- WinTOTAL Networking Guide – If you intend to install WinTOTAL in a networked environment, this guide walks you through the process of installing it correctly.
- Update History – Quickly view the changes that have been made to WinTOTAL since its release. Since we’re able to push new features to our customers on a frequent basis, you can use this section to keep up with the latest feature enhancements, new forms and other changes.
- About WinTOTAL – This link displays valuable information about the currently installed version of WinTOTAL. This can be very useful if you need to contact a la mode for support.
- Get Updates – When you click Get Updates, the Instant Customer Update tool launches. This checks with the a la mode servers to determine if there is an updated version of WinTOTAL available. If so – and assuming you have a valid support contract in place – the latest software is downloaded and installed.
- Support Request – If you’re having problems with WinTOTAL, but don’t have time to call our support desk, you can get help by clicking Support Request in the toolbar. This launches the Tech Support Assistant, from which you can detail the problem you’re having and send it to our support department. As an added advantage, the assistant scans your system and sends along a detailed diagnostic report that often helps our technicians to pinpoint your problem.
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