Acknowledge orders

Another great feature of Mercury Desktop is the ability to acknowledge orders right from your desktop without having to log in to your XSite or Mercury Profile or navigate through the various sections of the site to track down your order.  Follow the instructions below to acknowledge an order from Mercury Desktop:

  1. Select New Orders in the Folders panel on the left.

  2. Locate the order in the Orders panel on the right, and single-click to select it.
  3. Click Acknowledge in the Orders toolbar.

  4. In the Set Order Status box, choose how you want to acknowledge the order using the Select Action drop-down menu:

    Accept this Assignment
    Indicates that you accept this order as-is, with no changes to the fee or due date
    Propose Conditions to Client
    You do not accept the order with the current Fee and/or Due Date, but wish to propose a new Fee and/or Due Date.  Enter the new Fee and/or Due Date in the provided fields.  Keep in mind: this option effectively declines the order, and the order is removed from your list of orders until the client accepts your proposed fee and/or due date. If the client rejects the proposed changes, it is removed permanently.
    Decline this Assignment
    Indicates that you do not wish to accept this order. If you are declining the order, you must enter a comment or reason for declining before sending the acknowledgment.
  5. Once you have selected an action, enter any additional comments, and click OK.