Chatting with Visitors |
||
With XSites Desktop Collaborator you can easily talk with any visitor that drops by your website. Whenever a visitor appears on your site, a new Guest listing appears in XSites Desktop's My Web Visitors list and the geographical location of the visitor is displayed to the right of that listing. Depending on your business model, you can either proactively contact the visitor to offer your help or simply sit back and wait for the visitor to contact you.
Contacting Web Visitors |
||
If you want to proactively contact a web visitor...
- From XSites Desktop Collaborator, double-click the Guest listing in the My Website Visitors section.
- An offer of live assistance will appear on the visitor's screen and prompt
them to accept or decline the assistance. Wait for acknowledgement from the
visitor. If the visitor accepts, a chat session begins. If the visitor
declines, you receive notice and the chat session closes.
Note: Depending on your visitors' browser settings, the chat window may open in a separate tab instead of a new window. This is a feature of many modern web browsers and beyond the control of a la mode.
- Once a chat session has begun, you can message each other as much as
necessary. In addition to basic messaging, though, you can also:
- Request the visitor's contact information - Since there's no way to determine visitor identities solely based off of their choice to visit your site, XSites Desktop Collaborator provides you with a basic tool to request this information from the visitor for future follow-up.
- Redirect the visitor to
another page of your site - As you chat with visitors on your
site, questions may arise that are best answered by another page that is
already on your site. For these situations, you can redirect visitors to the
appropriate page on your site.
- To end the chat session, simply close your chat window. If the visitor terminates the chat session, you're notified and the Guest listing disappears from the My Website Visitors section.
Web Visitors Contacting You |
||
If you've enabled the chat tools on your XSite, web visitors can contact you directly through your website. Here's how web visitors contact you.
- A visitor clicks the chat icon on your XSite and types a message. When ready, the visitor hits Enter on the keyboard to submit the message to you.
- If you are the only member of your XSite that is currently available for
web visitor chat, the message pops up in XSites Desktop for you to address. If
there are several team members from your XSite that are all accepting web
visitor chat requests, the message from the visitor is sent in a "round-robin"
fashion to the next available team member.
Note: Depending on your visitors' browser settings, the chat window may open in a separate tab instead of a new window. This is a feature of many modern web browsers and beyond the control of a la mode.
- Once a chat session has begun, you can message each other as much as
necessary. In addition to basic messaging, though, you can also:
- Request the visitor's contact information - Since there's no way to determine visitor identities solely based off of their choice to visit your site, XSites Desktop Collaborator provides you with a basic tool to request this information from the visitor for future follow-up.
- Redirect the visitor to another page of your site - As you chat with visitors on your site, questions may arise that are best answered by another page that is already on your site. For these situations, you can redirect visitors to the appropriate page on your site.
- If the visitor terminates the chat session, you're notified and the Guest listing disappears from the My Website Visitors section. To end the chat session yourself, simply close your chat window.
a
la mode and its products are trademarks |