With the number of different forms of malware rampant on the Internet these
days, it's common to have at least one if not many different variations of
security software installed on your computer. While these are intended to
protect your computer, they can also interrupt your work on Internet-based
applications if they are not configured to ignore the work you do within those
applications. While we in no way recommend uninstalling your security software's
and exposing your computer to the Internet, we do recommend that you configure
your security software to ignore trusted Internet programs like your a la mode
site. If you are experiencing difficulties logging into your site, it's possible
that one or more of the following are interfering with your login attempts:
- One or multiple pop-up blockers - Pop up blockers are
programs that are intended to stop or suppress pop-up advertisements. In order
to do this effectively, they must assume that every pop-up you haven't marked
as safe is really a pop-up advertisement. While it is true that the most
common type of pop-up on the Internet is an advertisement, there are several
valid uses of the pop-up inside of various websites like your a la mode site.
Depending on your system, a pop-up blocker may be built into your web browser,
accompany a 3rd party toolbar like the Google toolbar, come packaged with
other 3rd party security software, or a combination of these. We recommend
that you add your a la mode site to the list of trusted sites in your pop-up
blocker.
- One or multiple firewall programs -
Windows XP now comes complete with a built-in firewall program, but
it's common to have another firewall program installed on your computer. It's
also possible and common for large networked companies to have a network
firewall installed. While it is good practice to have at least one of these,
it can become frustrating if you have several of these working in tandem.
Again, we recommend configuring your security software if you're experiencing
difficulties logging in.
- Other forms of system maintenance or anti-malware
software - There are a variety of other programs
that you can install on your computer to run routine maintenance on your
computer or protect yourself from various other types of malware. Whether a
routine maintenance program is deleting a file your site needs to access, like
a cookie, or whether another anti-malware program is falsely identifying your
site as malware, you may need to find and configure these other programs to
ensure that they do not interfere with your site.
For more detailed information on the login problems caused by improperly
configured security software, along with steps to address the problem, see our
Tech Doc on
the matter.